• h0tbeef@lemmy.zip
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    6 days ago

    Yeah, I guess I was talking more about messaging other people.

    I can’t think of any businesses in the USA that I contact by text, but that sounds nicer than the standard here, which is that you have to talk to a AI chat bot for like 10 minutes before put you on wait for a person

    • IronKrill@lemmy.ca
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      6 days ago

      I can’t think of any businesses in the USA that I contact by text

      It’s probably slightly different as an individual to business. I’m speaking solely from my personal experience of b2b working in a service job. Contacts at other companies are numbers and internal employee contact is email or phone. I don’t really see this changing until there is a new standard installed on all phones by default.